Setting up the right phone system for your business is essential to keeping customers satisfied and ensuring that important calls are never missed. By utilizing and applying these seven key features, you can be sure that your business’s phone system is up to par and ready to handle anything.
1. A Voicemail System
Having a voicemail system is important for two reasons: first, it allows customers to leave messages for you even when you can’t answer the phone, and second, it gives you a way to screen calls so that you can prioritize them. Make sure that your voicemail system is easy to use and understand, and that it has enough capacity to store all of your messages.
2. Call Forwarding
Call forwarding is essential for making sure that no call ever goes unanswered. You can choose to forward calls to another number, such as your cell phone, or you can set up a call forwarding system that will send calls to multiple numbers at the same time. Either way, call forwarding ensures that you’ll never miss an important call.
3. Caller ID
Caller ID is a must-have for any business phone system. It allows you to see who is calling before you answer, which is helpful for screening calls and avoiding telemarketers. In addition, Caller ID can be used to quickly lookup information about a caller, such as their name and address.
4. Call Blocking
If you’re tired of getting nuisance calls from telemarketers or other unwanted callers, then call blocking is a feature that you’ll definitely want in your business phone system. Call blocking allows you to block specific numbers from calling your phone, which means that you’ll never have to listen to their sales pitch again.
5. 3-Way Calling
3-way calling allows you to add a third person to an existing phone call. This is useful for conference calls, or for simply getting multiple people on the same call at the same time. 3-way calling is a standard feature on most business phone systems.
6. Call Hold
Call hold is a handy feature that allows you to put a caller on hold without disconnecting them from the call. This is useful for putting someone on hold while you step away from your desk, or for transferring a call to another extension. Most business phone systems come with a call hold feature.
7. Call Waiting
Call waiting allows you to take another call while you’re already on the phone. This is useful for taking calls from multiple people at the same time, or for simply not missing a call while you’re already on another call. Many business phone systems come with a call waiting feature.
By utilizing these seven key features, you can be sure that your business’s phone system is up to par and ready to handle anything. By having a voicemail system, call forwarding, caller ID, and other features, you can make sure that no call ever goes unanswered and that every customer is satisfied.