Owning a business doesn’t make you a technology expert. In fact, most business owners are experts in their own field, not information technology (IT). This can leave you vulnerable to a whole host of IT problems, from system outages to data breaches.
The best way to protect your business is to have a proactive IT support team in place. But how can you tell if your current IT support is reactive or proactive? Here are seven signs:
- You only hear from your IT support when there’s a problem: A proactive IT support team will reach out to you on a regular basis, even when there’s no problem to report. They’ll keep you updated on new technology developments and trends that could impact your business.
- You have to wait for days (or even weeks) for problems to be fixed: A reactive IT support team will only start working on a problem once it’s been reported. A proactive team will already be aware of the issue and will have started working on a solution before you even know there’s a problem.
- Your IT support seems more interested in selling you products than solving problems: A good IT support team should be focused on solving your problems, not selling you products. If your information technology support seems more interested in pushing products than actually helping you, they’re probably not very proactive.
- You’re constantly being surprised by problems: A proactive IT support team will keep you informed of potential problems and help you prevent them before they happen. If you’re constantly being surprised by problems that pop up out of nowhere, your information technology support is probably reactive.
- You don’t have an emergency plan: A good IT support team will help you develop an emergency plan for situations like data breaches or system failures. If you don’t have a plan in place, your IT support is probably not very proactive.
- You’re not sure what your IT support actually does: A proactive IT support team will keep you updated on their activities and let you know how they’re working to improve your information technology infrastructure. If you’re not sure what your IT support team actually does, they’re probably not doing much.
- You’re not sure if you’re actually getting good value for your money: A good IT support team will provide you with regular reports on their activities and the results they’ve achieved. If you don’t know what your IT support team is doing or how much they’re actually helping, you’re probably not getting good value for your money.
If any of these signs sound familiar, it’s time to consider switching to a proactive IT support team. Proactive IT support can help you prevent problems before they happen, keep your systems running smoothly, and save you money in the long run.